Contact Us 03/22/2010
 
Contact Address : 

UK BRANCH : 
HILL FARM, NORTHWICH ROAD,, 
DUTTON, CHESHIRE, 
WARRINGTON, 
WA44LE
UNITED KINGDOM.
+447024019246




SOUTH AFRICA BRANCH :
26 PICKERING STREET 
NEWTON PARK 
PORT ELIZABETH 
EASTERN CAPE 6045
+2785106977


MALAYSIA :
124 JALAN AMPANG, 
50450 KUALA LUMPOUR, 
MALAYSIA
 
Delivery Policy 03/22/2010
 
Your product(s) will be dispatched from our offices between 24 hours after Part or full payment has been confirmed. 

When you create an account with us and place an order with us, the following information is stored permanently to facilitate the processing of warranty claims or returns: 
Name 
Email Address 
Telephone Number 
Shipping Address 
Details relating to the products you ordered (Product ID, Quantity, Price).
We do not store any financial information, such as Credit Card details. 
 
We normally ship item by 
Registered airmail 
EMS 
FedEx 
DHL 
UPS
You can request for a Change in Mail, Collection Office or Mail Re-delivery.
 
Exchange Policy 03/22/2010
 

ALL cost involved for exchange are covered by US includes tax, duties, shipping cost of return back to our company, shipping cost of ship back to buyer (we only offer free shipping or discount for the first shipping only, for exchange case, it is not applied), 15% - 20% restocking fee (base on the product you purchase). 
ALL RETURN & EXCHANGE can only apply 1 TIME. 


THIS POLICY NEVER BE APPLIED IF IT IS BECAUSE PRODUCT PRICE DROPS SHORTLY (NEVER REFUND / EXCHANGE).
 
 

FOR ORDER CANCELLATION WITHIN 7DAYS COOLING OFF PERIOD
As most of purchases are distance selling, you may want to change mind after received item. Electronics World Wide now offers 7DAYS COOLING OFF PERIOD for all buyers. After you purchase item and received, you want to change mind and do cancel, how to do follow?
Email our customer service team to explain why you want to cancel and exchange item within 7DAYS COOLING OFF PERIOD after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system). All late on report will not be accepted. 
After you email us, we will follow your case within 2 business days and provide you a Return Merchandise Authorization(RMA) number as reference. 
We only accept RETURN & EXCHANGE, never refund. And item you ship back MUST same as following situations; otherwise we will not guarantee an EXCHANGE and you need to bear the cost involved yourself. 
The item must be returned in NEW + 100% perfect condition and with all the original manufacturer packaging, including cartons, boxes, instruction manuals etc. Item must not have any signs of abuse or intentional damage. The sealed label from our company MUST NOT BREAK. If the item come with original manufacturer sealed packing, item must return as sealed. 
 
Warranty 03/22/2010
 


Your product(s) are covered by the manufacturers original warranty, which is from the date of order, unless otherwise stated. 
Should you have a product that has failed during the warranty period, please contact us to begin the RMA process. 
 
The final decision on replacement/repair/refund is made by the manufacturer.
 
Return Policy 03/22/2010
 

100% Satisfaction Returns Policy
If you are not satisfied with a purchase for any reason, you can return it within 30days of the delivery for a full refund, less the shipping costs. 


All products shipped back to us must be in 100% working order, re-packaged into their original packaging, including all manuals, cables, remotes and any other items originally included with the product, all in re-saleable condition.
 
Should a product be damaged while being shipped to our offices we will not be liable for the damages. For this reason, we urge you to insure any products you ship back to us, and make sure that they are properly packaged. 
 
Any goods returned that do not comply with the above will attract a 20% re-stocking fee. 
Please note that shipping costs cannot be refunded. 
 
Electronics World Wide offers a 30 DAYS EXCHANGE POLICY* only if the following situations are applied.
 
if the item is found with mechanical defects when arrival. 
if the item is DEAD when arrival.
if the item is DAMAGE in a broken parcel caused by courier  
if you want to cancel order within 7DAYS Cooling off period. 

FOR MECHANICAL DEFECTS / DEAD WHEN ARRIVAL
When you receive item and find it is defective or dead, how to do follow? 
Email our support service team to claim the situation within 48hrs after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system). All late on report will treat as warranty claim.

After you email us, we will follow your case within 2 business days and provide you a Return Merchandise Authorization (RMA) number as reference. 
When you ship the item back, please make sure the following are done: 
The item must be returned in NEW condition and with all the original manufacturer packaging, including cartons, boxes, instruction manuals etc. Item must not have any signs of abuse or intentional damage 
All returns must be boxed and packed securely for shipping and shipped via traceable means (please email us the tracing code once you ship item back, any lost or damage while shipping back, we will not cover it). Each box must be accompanied with a Return Merchandise Authorization (RMA) number. 

After obtain a Return Merchandise Authorization (RMA) number, please return the item back to us WITHIN 7 DAYS. All RMA numbers are valid for 7 days from their original date of issue. Returned packages without an RMA number or with an invalid or expired RMA, it will not be followed. 

Once faulty item arrive our company, we will check and examine the defective to make sure if it is not caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING. 

If item with mechanical defects, we will replace brand new item within 14 working days after item is returned and examined. 
If problem caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING, it will also void the warranty protection. If you want us to handle your case, you need to pay full cost and we cannot guarantee item can be fixed.
 
For mechanical defective item, our company will bear the shipping cost back. If it is wrong report and caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING. Buyer needs to bear the cost of return. 
 
FOR DAMAGE BY COURIER
When you receive item and find it is damage, how to do follow? 
Email our support service team to claim the situation within 48hrs after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system). 
If the parcel with obvious damage when you sign it, please directly report to the courier about case and open a claim for investigation. 
Please remember to take photos to proof there is damage when arrival by the courier and attach them by email to electroworldwide@live.com. After you email us, we will follow your case with the courier. 
For any lost or damage by the courier, our company will bear the cost and ship you another one after the investigation is finished MUST. 
Shipping cost of second delivery, we will cover it. Buyer does not need to bear any. 
 
All returns must be boxed and packed securely for shipping and shipped via traceable means (please email us the tracing code once you ship item back, Any lost or damage while shipping back, we will not cover it). The returned product packing MUST in Original and perfect condition. Any damage will not accept for exchange. Each box must be accompanied with a Return Merchandise Authorization (RMA) number. 
After obtain a Return Merchandise Authorization (RMA) number, please return the item back to us WITHIN 30 DAYS. All RMA numbers are valid for 7 days from their original date of issue. Returned packages without an RMA number or with an invalid or expired RMA, it will not be followed. 
Once return item arrive our company, we will check and examine if it is 100% perfect condition and with SEALED LABEL of our company / with manufacturer sealed packing. 
If the item return is perfect as we ship out originally, we will contact buyer to arrange replacement within 14 working days after item returned and examined. Buyer can only exchange item to similar product and with the same price. If price are different, you may need to cover the cost. We will not refund any if you choose to exchange to an item undervalue.
 
Payment Policy 03/22/2010
 

Please note!
Our prices include all import duties, VAT and international shipping.
There are no surprise costs when the item arrives at your post office! 


Credit Card Payments are processed via Paygate and are confirmed immediately. 
At this time, we only offer a flat rate shipping option 

The flat rate shipping fee excludes insurance, but this can be arranged on request. Other payment such as Bank to Bank Transfer, Western Union Money Transfer, Money Grams (International Money Transfer), PayPal.

Shipping times vary depending on stock levels and the destination address. Outlying areas may experience delayed shipping. 

Most deliveries take no more than 72 hours. Should we expect a longer delivery, we will notify you. 
 Your product(s) will be shipped via Speed Services Domestic Counter to Counter. 
As soon as it is available, the Speed Services waybill number will be emailed to you - this will allow you to track your parcel on their website.
 
Should your product(s) not arrive, or arrive damaged, please contact us immediately so we can arrange a replacement product, or a refund.