100% Satisfaction Returns Policy
If you are not satisfied with a purchase for any reason, you can return it within 30days of the delivery for a full refund, less the shipping costs.
All products shipped back to us must be in 100% working order, re-packaged into their original packaging, including all manuals, cables, remotes and any other items originally included with the product, all in re-saleable condition.
Should a product be damaged while being shipped to our offices we will not be liable for the damages. For this reason, we urge you to insure any products you ship back to us, and make sure that they are properly packaged.
Any goods returned that do not comply with the above will attract a 20% re-stocking fee.
Please note that shipping costs cannot be refunded.
Electronics World Wide offers a 30 DAYS EXCHANGE POLICY* only if the following situations are applied.
if the item is found with mechanical defects when arrival.
if the item is DEAD when arrival.
if the item is DAMAGE in a broken parcel caused by courier
if you want to cancel order within 7DAYS Cooling off period.
FOR MECHANICAL DEFECTS / DEAD WHEN ARRIVAL
When you receive item and find it is defective or dead, how to do follow?
Email our support service team to claim the situation within 48hrs after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system). All late on report will treat as warranty claim.
After you email us, we will follow your case within 2 business days and provide you a Return Merchandise Authorization (RMA) number as reference.
When you ship the item back, please make sure the following are done:
The item must be returned in NEW condition and with all the original manufacturer packaging, including cartons, boxes, instruction manuals etc. Item must not have any signs of abuse or intentional damage
All returns must be boxed and packed securely for shipping and shipped via traceable means (please email us the tracing code once you ship item back, any lost or damage while shipping back, we will not cover it). Each box must be accompanied with a Return Merchandise Authorization (RMA) number.
After obtain a Return Merchandise Authorization (RMA) number, please return the item back to us WITHIN 7 DAYS. All RMA numbers are valid for 7 days from their original date of issue. Returned packages without an RMA number or with an invalid or expired RMA, it will not be followed.
Once faulty item arrive our company, we will check and examine the defective to make sure if it is not caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING.
If item with mechanical defects, we will replace brand new item within 14 working days after item is returned and examined.
If problem caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING, it will also void the warranty protection. If you want us to handle your case, you need to pay full cost and we cannot guarantee item can be fixed.
For mechanical defective item, our company will bear the shipping cost back. If it is wrong report and caused by HUMAN DAMAGE, WATER DAMAGE, DROP OFF DAMAGE or IN-CORRECTABLE USING. Buyer needs to bear the cost of return.
FOR DAMAGE BY COURIER
When you receive item and find it is damage, how to do follow?
Email our support service team to claim the situation within 48hrs after you received the item (determined as the delivery date and time indicated by the carriers' online tracking system).
If the parcel with obvious damage when you sign it, please directly report to the courier about case and open a claim for investigation.
Please remember to take photos to proof there is damage when arrival by the courier and attach them by email to [email protected]. After you email us, we will follow your case with the courier.
For any lost or damage by the courier, our company will bear the cost and ship you another one after the investigation is finished MUST.
Shipping cost of second delivery, we will cover it. Buyer does not need to bear any.
All returns must be boxed and packed securely for shipping and shipped via traceable means (please email us the tracing code once you ship item back, Any lost or damage while shipping back, we will not cover it). The returned product packing MUST in Original and perfect condition. Any damage will not accept for exchange. Each box must be accompanied with a Return Merchandise Authorization (RMA) number.
After obtain a Return Merchandise Authorization (RMA) number, please return the item back to us WITHIN 30 DAYS. All RMA numbers are valid for 7 days from their original date of issue. Returned packages without an RMA number or with an invalid or expired RMA, it will not be followed.
Once return item arrive our company, we will check and examine if it is 100% perfect condition and with SEALED LABEL of our company / with manufacturer sealed packing.
If the item return is perfect as we ship out originally, we will contact buyer to arrange replacement within 14 working days after item returned and examined. Buyer can only exchange item to similar product and with the same price. If price are different, you may need to cover the cost. We will not refund any if you choose to exchange to an item undervalue.
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